PartnerNet H-E-B

Keeps logging me out, OTKA is terrible because I keep verifying its me with the required 12+ character password as well as having to switch to otka to double verify. Having to do this 6 times a week on top of having to unlock the app every 5 minutes it's idle is absolutely a time killer. It stops me dead in my tracks when I need the app to scan something. I don't like wasting time at work over "a more secure way" to protect our data. Tired of having to type the longest password I've ever had in.

It worked fine for a little while and then I had an update and now I can't even log in tried the help desk to resolve the issue but no help there sorry I can't wait hours on the phone for someone to tell me I don't know. I'm supposed to be able to check my subs and shorts and can't even do it now what's the sense in having an app if we have to keep going through this much trouble it's not making our life easier it's making it harder.

Recent updates require me to open a browser tab to login through pnet, okta verify, then do my swipe password or face recognition anytime I close the app. Given how many times I have to use the app in a day (a lot) you can imagine how inconvenient this is. The app was 4-5 stars before this new 3 step login process. Before, I only had to swipe or face recognition. I'd like to see this reverted.