
James Rowley
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Completely nonfunctional. None of the buttons do anything. Edit: The link Brother shared in their reply does not appear to contain a listing for this app via which I could request support, nor any general support request option. To be clear, when you download this app, there are three buttons: "Find Wi-Fi Direct Machine", "Find Bluetooth machine", and "Light Mode Settings". All three can be clicked; the first time, location permissions are requested, after that, absolutely nothing happens.
151 people found this review helpful
Brother Industries, Ltd.
July 3, 2025
We understand you are experiencing issues with the Brother Print Service Plugin not working. We'd would love to hear more details in order to better assist you. Please contact the Brother USA support team at: https://www.brother-usa.com/support

Bob Thurlow
Like many others, this app no longer works for me. My Samsung phone used to connect easily to my printer, which definitely helped my productivity and simplified my printing tasks. Now it's can't find the printer and always says it is unavailable. It really hope this gets fixed, because it worked perfectly before and for some reason it's changed from a five-star app to a one-star one.
4,157 people found this review helpful

Matt Buckley
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Printer is usually grayed out and cannot be re-added ("cannot add printer"). This has been a problem for years and brother just ignores it. They'd better fix it soon or I'll be buying laser printers from someone else. Update 2 years later: still not working. Still the same issue. I have always been a fan of these laser printers but this is unacceptable and extremely irritating.
2,204 people found this review helpful