Potbelly Sandwich Works

Name: Potbelly Sandwich Works
Availability: InStock
Rating: 4.714202404022217 (34445 reviews)
Author: Potbelly Sandwich Works

4.7

34.4K reviews

500K+

Downloads

Everyone

About this app

Enjoy an all-new Potbelly app, rebuilt from the ground up to make your mobile ordering experience faster, easier, and more rewarding than ever! Whether you're craving an oven-toasted sandwich, salad, or soup, we've got you covered.

Plus, when you sign up for Potbelly Perks, you'll be earning coins towards free food with every order.

Quick Browse: Find your favorites with streamlined craveable menu.
Simple Customization: Add or remove toppings with ease.
Fast Checkout: Order confidently on the go.
Easy Rewards: Convert coins, track progress, and earn treats.
Delivery And In-Shop Pickup Options: so you can Potbelly anywhere and bring the good vibes with you.
Catering: it's easier to fee your crew...or hey, maybe you're just reallllllllly hungry.

Updated on

Sep 23, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location, App info and performance, and Device or other IDs

This app may collect these data types

Personal info

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.7

33.9K reviews

Tyrone Johnson

June 26, 2025

This app is terrible at reading locations. It never assumes you are ordering from the potbelly's closest to you. It just picks random happenstance potbelly's in the area. This last time, it decided I must be ordering from a potbelly's nowhere near me. I have never had this issue with any other restaurant app. I will not be ordering from this place again.

3 people found this review helpful

Jake Rondeau

September 8, 2025

I love Potbelly but the app still needs work. The cart and payment options in the app are inconsistent at best. At times I have been offered promotions that couldn't be redeemed, and at other times I have been unable to complete the transaction (via Google Pay) due to an error. I've seen recent improvements, but I still get stuck and end up clearing out my cart due to frustration. It's unfortunate, but these errors result in me switching to a competing sandwich shop whose app works better.

1 person found this review helpful

Potbelly Sandwich Works

September 12, 2025

Hi Jake! Thanks for the feedback. We’re glad you enjoy the food, and we’re sorry the app hasn’t delivered the same experience. If you’re open to sharing more at talktopotbelly.com, we’d love to look into the errors you’ve encountered and work toward a smoother experience.

Mike Lee

July 19, 2025

really bad interface. they offer a 10% off coupon it says online but then they give you an option to redeem in store. I presented it and was told it would not work. why do you offer redeem in store option if not to fool the customer. the cashier said tons of people have been tricked. there are plenty of honest sandwich shops out there. skip this one.

5 people found this review helpful

Potbelly Sandwich Works

July 21, 2025

Hi Mike! Thanks for taking the time to share this—we’re really sorry for the confusion with the promotion and how it was handled. That’s definitely not the experience we want for anyone. Please reach out to our Customer Care team at talktopotbelly.com so we can look into this and make it right.

What’s new

Ordering just got tastier!

Personalized Recommendations: Personalized suggestions picked just for you.
Order Tracking: Follow your order’s journey from oven to pickup and receive the “it’s ready!” alert.

Update now for faster, happier, more delicious ordering!

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